Return and Exchange Policy

We at Aster4 strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at info@aster4.com

What is The Aster4 Exchange Policy for T-Shirts?

If you are unhappy with the product that you have received, you can send it back to us within 15 days of the delivery via any cost effective courier or registered post. We will issue credit in your account for the value of the products plus an additional Rs. 50 to compensate for the amount spent by you in sending the product(s) back to us. (Cash on Delivery handling charges and international shipping charges are non-refundable).

Please mail us at info@aster4.com before you return the products to us for us to be able to process your return request.

You can send them to the following address:-
Flat No 7 Om Heritaige 3rd Floor Opp Ramakrishna Mangal Karlay Pimple Gurav- 411061

Our policy lasts 15 days from the date of delivery. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

The exchange will be made, free of cost only if there is an issue with the design or the product is damaged

Items will have to be unused and returned in their original packaging within 15 days of delivery.

What products cannot be returned/exchanged as per The Aster4  Exchange Policy?
Mobile Covers, Posters, Coffee Mugs, Beer Mugs, Shot Glasses and Fridge Magnets are manufactured on-demand and made especially for you once you place an order, and hence, we cannot accept Returns or Exchanges for these products.

In case of any sort of manufacturing defect, you can mail us at info@aster4.com and we’ll help you out.

Can I cancel my order before it is Shipped out?
All orders that come in on a normal working day between Monday to Saturday before 11:00 AM are shipped out on the same day. Orders that come in after 10:00 AM, Sundays or Public holidays are shipped out on the next working day.

If you want to cancel your order, please send us a mail at info@aster4.com latest by 12:00 PM and we will guide you through the process.

Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.

If you have any further questions about the return/exchange policy then please contact us at info@aster4.com